What if WORK Felt Different?

A place where collaboration flows naturally. Where influence and respect—not force or “because I said so”—set the tone.

Imagine leaders, managers, and supervisors who actually know how to create that kind of environment—where people feel valued, heard, and motivated to give their best because they want to, not because they have to.

But let’s be honest… is that what’s really happening in your organization?

Maybe you’ve got leaders who say they listen—but don’t. Managers who are great at their jobs but struggle to connect with their teams. Or leaders who get results—but leave a trail of frustration and burnout behind.

Sound familiar? You’re not alone. And the good news is—you can change this.

Now picture this instead:

• Leaders who genuinely seek out others’ ideas—and really listen.
• Managers who help people solve their own problems instead of jumping in to fix everything.
• Teams that collaborate, problem-solve, and move forward because they choose to—not because someone pulled rank. People who are energized, engaged, and excited to come to work.

Real leadership programs don’t just teach checklists or scripts—they get to the heart of what makes leadership work.

So here’s the question: What drives you as a leader?

Let’s talk. We’re really good at listening.

The Goal of L.E.T.

The goal of Leader Effectiveness Training (L.E.T.) is to introduce communication and conflict resolution skills that will help you be more effective in your role and develop stronger, more positive working relationships. These skills go beyond just getting the job done—they help you engage with others in a way that encourages collaboration, trust, and mutual respect, transforming the way you approach everyday challenges and communication.

A Much More Effective Way to Handle Conflict

Conflict is a natural part of working with people—it’s going to happen. The problem is, most people only know two ways to deal with it:

1. I impose my solution on you and “win,” or
2. I back off and let you have your way, essentially “letting you win.”

It’s a win-lose situation, and it’s common in workplaces and everyday life. Unfortunately, this approach often leaves both sides frustrated and dissatisfied, especially when the tension lingers or the problem isn’t truly resolved. But here’s the thing: this doesn’t have to be the only option.

In Leader Effectiveness Training (L.E.T.), we introduce a third, far more effective approach to conflict resolution that completely changes the game. Rather than focusing on power struggles or giving in, we focus on mutual satisfaction—working toward a solution that meets the needs of both parties. Instead of creating a winner and a loser, we aim for everyone to feel heard and valued, leading to a win-win scenario.

When everyone gets their needs met, it fosters a more cooperative, positive, and productive environment. And that’s exactly what L.E.T. teaches you: how to resolve conflict in a way that strengthens working relationships, whether you’re dealing with colleagues, clients, or team members.

This is how we turn conflict into an opportunity for growth, collaboration, and deeper connections within your team. It’s not just about resolving issues—it’s about preventing them from escalating in the first place and creating a culture where collaboration thrives over competition.

A Refreshing Approach to Business Training

So much of traditional business training focuses on skills that work when everything is smooth sailing—like asking the right questions to uncover what clients want. But what happens when the waters aren’t smooth?

When someone’s upset or resistant, asking the typical questions doesn’t work. It can even make things worse.

That’s where L.E.T. comes in. It focuses on how to get past roadblocks and turn a challenging conversation into a productive one. Whether you’re navigating client resistance or diffusing tension within your team, L.E.T. shows you the skills needed to return to calm, clear, and effective communication.

 
This isn’t just a lecture-based course—it’s interactive, hands-on, and designed for real-world application. You’ll learn by doing, with plenty of opportunities for coaching, skill practice, discussions, and group activities.

Here are a few of the core skills you’ll develop in L.E.T.:

• Identify who owns the problem in any situation.
• Learn the 12 communication roadblocks that get in the way of resolution.
• Master the art of Active Listening—hearing feelings and clarifying information.
• Learn how to use I-Messages for confrontation and appreciation.
• Gain confidence using Method III to resolve conflicts or mediate between others.
• Understand how to manage Values Collisions with respect and tact.

Apply the Principle of Participation to foster better teamwork and collaboration.

Meet the Heart Behind L.E.T.

Dr. Thomas Gordon, creator of the Leader Effectiveness Training (L.E.T.) program, was a true trailblazer in the world of leadership and communication. Long before “people skills” became a buzzword, he was championing a model of leadership built on mutual respect, collaboration, and open communication.

His work laid the foundation for what we now recognize as democratic, relationship-centered leadership—and the practical tools needed to make it happen. The skills he taught weren’t just theory—they were actionable, repeatable, and transformative.

The Gordon Model has reached people and companies all over the globe, including Fortune 500s and countless leaders who wanted to do things differently—and better. Dr. Gordon’s influence was so impactful, he was nominated for the Nobel Peace Prize three times. He also received the American Psychological Foundation’s Gold Medal for his contributions to public interest and a Lifetime Achievement Award from the California Psychological Association.

His ideas continue to inspire positive change across workplaces, families, and communities—and through the L.E.T. program, those foundational skills become part of the everyday leadership toolkit—down-to-earth, useful, and built to last.